Skip to main content

Home/ TWC301: Multimedia Writing/ Group items tagged Paul Ford

Rss Feed Group items tagged

Filter: All | Bookmarks | Topics Simple Middle
Jessica Guzman

D12Hw3 - 0 views

books.google.com/books

shared by Jessica Guzman on 26 Mar 11 - No Cached
  • Jessica Guzman on 26 Mar 11
     
    This a great example of customer service in a medium, how on EBay even though it great on showing you where to leave feedback it is, tough to figure out how to solve a problem.Contacting EBay about it, it lacks in a easy way to attend to the customers problems but like it saids that In the "The Web Is a Customer Service Medium by Paul Ford that they loose that contact "without fear of losing sale."
Mark McLoone

"The Master Switch", digital citizenship, and WWIC - Artichoke - 0 views

artichoke.typepad.com/...ital-citizenship-and-wwic.html

Apple Carolyn Marvin choice consumer culture customer service cyber-citizens Frank Mort freedom Google Larry Cuban net neutrality openness Paul Ford politics The Making of the Consumer The Master Switch Tim Wu WWIC

shared by Mark McLoone on 26 Mar 11 - No Cached
  • Mark McLoone on 26 Mar 11
     
    This article, in terms of WWIC, directly quotes Ford's article. It expands on his thoughts in much further detail.
1 - 2 of 2
Showing 20▼ items per page